Refund policy

Return and Refund Policy

Returns
You may request a return within 30 days of receiving your order. To be eligible, an item must be unworn, unused, in its original condition and packaging, with proof of purchase.

To request a return, email Hello@ThyKingdom.Network with your order number and the reason for the request. If approved, we will provide return instructions. Items sent back without authorization may not be accepted. Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.

Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us promptly with your order number and clear photos if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Non-returnable items
Personalized, custom, made-to-order, intimate, personal-care, perishable, hazardous, final-sale, and gift-card purchases may not be returnable unless they arrive defective, damaged, or incorrect. Contact us before purchasing if you are unsure whether an item is eligible.

Exchanges
The fastest exchange method is usually to return the eligible item and place a new order after the return is approved.

Cancellations and order changes
Contact us as soon as possible if you need to change or cancel an order. Because many items move into production quickly, changes and cancellations cannot be guaranteed after fulfillment or production has started.

Refunds
We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take additional business days. Original shipping charges are not refundable unless required by law or the return is caused by our error.

Contact
Email Hello@ThyKingdom.Network and include your order number. Nothing in this policy limits rights provided by applicable consumer protection law.